Vicki Fitzgerald, LLC
Instructional Development & Technical Communications
Victoria’s specialty includes crafting memorable explanations of complex subjects for presentation to specific audiences. She enjoys working with content experts and groups to evaluate skill levels as a basis for creating educational materials & user instructions. Her goal is to provide timely and cost-effective tools that will make life a little easier for trainers, trainees & users.
Online User Training
Victoria has produced many e-Learning modules with Adobe® Captivate®. Projects include training for customer service agent tools, human resources hiring tools, student simulations; train the trainer systems, & training programs.
Technical Writing and Documentation
Explanation of processes to meet legal requirements, marketing materials, external web pages, references for human resources, technical topics for non-technical people, job aids, RoboHelp documents, process flowcharts & analysis, user guides, accounting system documentation, including support for accounting & finance compliance.
Victoria’s experience includes creating and editing:
- Hundreds of Job Aids
- User Guides
- Online Help Topic Documents
- Process Documentation to Meet Legal Requirements
- Process Flowcharts
- Marketing Materials
- Websites
- System Documentation for Users and System Administrators
Koll Center Wetlands, deep within the Silicon Forest, Beaverton Oregon.
Employers & Client Organizations
Intel Corporation
Developed training courses (instructor led, web-based, & self-study) utilizing proven instructional design techniques (ADDIE Model). Earned Award for development of training materials & user manual for General Ledger project. Wrote International Accounting Training & Resources Guide. Designed & maintained websites.
Knowledge Learning Corporation
Created documentation & flowcharts for the major finance, accounting, purchasing, & marketing processes. Created user documentation for the project tracking system.
Medical Device Company
Consulted regarding difficulties with new Customer Relationship Management system adoption. Recommended changes to implementation plans and training. Added pre-requisites to training and re-organized and simplified training materials, thus creating a more smooth transition.
National Education Corporation
Wrote all user & programmer documentation for corporate office of proprietary school system with over 50 campuses.